Privacy Policy
Last updated: 14 January 2025
Welcome to Douq.ma, Morocco's premier restaurant discovery platform. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services. We are committed to protecting your privacy and ensuring transparency in our data practices. By using our platform, you agree to the collection and use of information as described in this policy.
Data Collection
Personal Information
We collect the following personal information when you use our platform:
- Name and email address for account creation
- Phone number for reservation confirmations
- Location data to show nearby restaurants
- Profile preferences and dining history
- Review and rating content you submit
- Communication preferences and language settings
Restaurant and Business Data
For restaurant owners and business users, we also collect:
- Business registration information and licenses
- Menu items, prices, and restaurant photos
- Operating hours and contact information
- Reservation and booking management data
- Customer feedback and analytics
- Payment and billing information
How We Use Your Data
Service Improvement
We use your data to enhance our restaurant discovery platform:
- Personalized restaurant recommendations based on your preferences
- Improved search results and filtering options
- Enhanced user experience through behavior analysis
- Quality assurance and customer support
Communication
We may use your contact information to:
- Send booking confirmations and reminders
- Notify you about new restaurants in your area
- Share special offers from partner establishments
- Provide customer support and respond to inquiries
Security Measures
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Multi-factor authentication for admin access
- Regular security audits and monitoring
- Secure API key management
- Regular automated backups
Security Incident Response
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the compromised data.
Your Rights
GDPR Rights (EU Residents)
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Right to Access: Request copies of your personal data
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Right to Rectification: Correct inaccurate personal data
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Right to Erasure: Request deletion of your data
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Right to Restrict Processing: Limit how we use your data
Additional Rights
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Data Portability: Receive your data in a portable format
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Right to Object: Object to certain types of processing
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Automated Decision Making: Object to automated profiling
How to Exercise Your Rights: Contact us at contact@douq.ma with your request.
Legal Basis for Processing
Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services and fraud prevention
Consent: When you explicitly agree to data processing, such as marketing communications
Contractual Necessity: Processing required to fulfill our service agreement with you
Legal Obligation: When required by law, such as tax reporting or regulatory compliance
Data Retention
Account Data: Retained for the duration of your account plus 3 years after closure
Reviews and Ratings: Kept indefinitely for platform integrity and historical reference
Reservation Data: Stored for 2 years for customer service and business analytics
Marketing Data: Deleted immediately upon unsubscribe or after 5 years of inactivity
Analytics Data: Anonymized after 26 months in compliance with GDPR guidelines
International Data Transfers
Data Centers
- Morocco (Primary data center)
- European Union (GDPR compliant)
- United States (Privacy Shield certified)
- Asia-Pacific region
Security Safeguards
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with all vendors
- Regular security audits and compliance checks
- End-to-end encryption for data transfers
Opérations Internationales
En tant qu'entreprise internationale, nous opérons des serveurs dans plusieurs régions :
- Europe (GDPR Compliant)
- Maroc (Data Center Principal)
- États-Unis (Privacy Shield Certified)
- Asie-Pacifique
Contact Information
General Support
- contact@douq.ma
- +212 701-086726