Terms of Use

Last updated: 14 January 2025

Welcome to Douq.ma, Morocco's leading restaurant discovery platform. These Terms of Use govern your access to and use of our services, including our website, mobile applications, and any related services provided by Douq.ma. By accessing or using our platform, you agree to be bound by these terms.

Acceptance of Terms

By accessing and using Douq.ma, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you may not use our services.

These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Important: You must be at least 18 years old to use our services. By using Douq.ma, you represent and warrant that you are at least 18 years of age.

Service Description

Douq.ma is a restaurant discovery and reservation platform that connects diners with restaurants across Morocco. Our services include:

For Diners

  • Restaurant discovery and search
  • Reviews and ratings system
  • Table reservations and bookings
  • Favorites and recommendation engine

For Restaurants

  • Business profile management
  • Analytics and insights
  • Customer engagement tools
  • Reservation management system

User Accounts and Responsibilities

Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must promptly update your account information if it changes
  • One person or legal entity may only maintain one account

Account Security

  • You are responsible for all activities that occur under your account
  • You must immediately notify us of any unauthorized use of your account
  • We recommend using strong, unique passwords and enabling two-factor authentication
  • We are not liable for any loss or damage arising from your failure to comply with security obligations

User Generated Content

Content Standards

When submitting reviews, photos, or other content, you agree that your content:

  • Is truthful and based on your actual experience
  • Does not contain defamatory, offensive, or inappropriate material
  • Does not violate any intellectual property rights
  • Does not contain spam, promotional content, or commercial advertisements
  • Complies with all applicable laws and regulations

Content Ownership and License

By submitting content to Douq.ma, you:

  • Retain ownership of your content
  • Grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content
  • Represent that you have the right to grant such license
  • Understand that we may remove or modify content that violates these terms

Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit unlawful acts
  • To violate any international, federal, provincial, or state regulations or laws
  • To transmit or procure worms, viruses, or other harmful code
  • To collect or track personal information of others
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with security features of the service
  • To impersonate another person or entity

Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of Douq.ma and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Respect for Intellectual Property

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our platform infringes your intellectual property rights, please contact us immediately.

Terms for Business Users

Restaurant Listings

  • Business information must be accurate and up-to-date
  • You must have the legal right to represent the business
  • Menu items, prices, and availability should be current
  • You are responsible for managing your reservation availability

Service Fees

Business users may be subject to service fees for:

  • Premium listing features and enhanced visibility
  • Reservation processing and management
  • Marketing and promotional services
  • Advanced analytics and reporting tools

Disclaimers and Limitation of Liability

Service Disclaimers

Douq.ma is provided "as is" and "as available" without warranties of any kind. We do not guarantee that:

  • The service will be uninterrupted or error-free
  • Restaurant information is always accurate or current
  • All reservations will be honored by restaurants
  • User reviews reflect actual experiences

Limitation of Liability

To the maximum extent permitted by law, Douq.ma shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the service.

Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever including without limitation if you breach the Terms.

Upon termination, your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service.

Effect of Termination

Upon termination, any licenses granted to you will terminate, but content you've shared may remain on our platform as permitted by law and our Privacy Policy.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.

Governing Law

These Terms shall be interpreted and governed by the laws of Morocco, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes arising out of or relating to these Terms or the use of our service shall be resolved through binding arbitration in accordance with Moroccan law, except where prohibited by law.

Contact Information

Legal Questions

If you have any questions about these Terms of Use, please contact us:

Business Inquiries

For business partnership and collaboration opportunities: