Privacy Policy

Introduction

This Privacy Notice for Douq ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you visit our website at douq.ma, or any website of ours that links to this Privacy Notice. Douq is an innovative platform designed to simplify the discovery and reservation of cozy and unique spaces, such as restaurants and cafés, in Morocco. The platform aims to connect users with a curated selection of venues that match their preferences, making it easier to find the perfect spot for a meal, gathering, or special occasion.

You may also engage with us in other related ways, including any sales, marketing, or events.

We are responsible for making decisions about how your personal information is processed.

Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

Data Collection

Data Usage

• Provide and improve our reservation services
• Communicate with you about your reservations
• Enhance our platform and services
• Personalize your experience and marketing communications
• Comply with legal and regulatory obligations
• Prevent fraudulent or illegal activities

We use the data collected to provide the services you request, improve the platform, communicate essential updates, personalize your experience, and ensure compliance with applicable laws. Your privacy and security are of the utmost importance, and we are committed to maintaining transparency about how we handle your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

• We use encryption protocols to secure sensitive data during transmission and storage, ensuring that your information remains private and protected from unauthorized access.
• Access to your personal data is restricted to authorized personnel only. We implement role-based access controls to ensure that data is accessible only to those who need it to perform their duties.
• Regular data backups are performed to ensure that in the event of a system failure, your data can be restored to its original state.
• Our systems are constantly monitored for signs of unauthorized access, data breaches, or unusual activities, allowing us to detect and respond to threats promptly.
• Our employees undergo regular security training to understand the latest data protection best practices and ensure they are aware of their responsibilities in safeguarding your data.

Despite our efforts to safeguard your data, please note that no system is entirely foolproof. We encourage you to take necessary precautions to protect your data, such as using secure passwords and being cautious of phishing attempts.

Your Rights

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request the deletion of your data, subject to legal requirements
• Right to request a copy of your personal data in a structured, commonly used, and machine-readable format
• Right to restrict the processing of your data under certain conditions, such as if you contest the accuracy of your data or object to processing
• Right to object to the processing of your personal data for certain purposes, including direct marketing
• Right to withdraw your consent to process your data at any time, where consent is the basis for processing

You can exercise your rights by contacting us using the details provided below. Legal or regulatory restrictions may apply. Please note that some rights may be limited in certain circumstances, for example, when we need to retain your data for legal obligations or if fulfilling your request would impact the functionality of the Services.

Children’s Protection

Our service is not intended for children under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child under the age of 13 has provided us with personal information, please contact us immediately. In the event we discover that a child under 13 has submitted personal data, we will take steps to delete such information from our systems and ensure no further data collection occurs without proper consent.

International Data Transfers

Your information may be transferred to and processed in jurisdictions outside your country of residence, which may have different data protection laws that may not provide the same level of protection as the laws in your country. By using our Services, you consent to the transfer and processing of your personal information in these jurisdictions. We take measures to ensure adequate protection of your information during the transfer, including implementing standard contractual clauses and other safeguards as required by applicable data protection laws. You have the right to request further details on the safeguards in place by contacting us.

Contact Us

We value your privacy and are committed to being transparent about how we handle your personal data. If you have any questions or concerns about this Privacy Notice, or if you wish to exercise your privacy rights, feel free to get in touch with us.

Policy Updates

We reserve the right to amend this policy at any time. We will notify you of significant changes through our platform or other appropriate means. Please review this page regularly to stay informed.

Last updated: December 10, 2024